Does the app work without an internet connection?
Offline mode overview
Yes — the OutSmart mobile app is designed with an offline-first architecture. Technicians can continue working in areas with poor or no connectivity, and data is synchronised automatically when a connection is restored.
What works offline
- View assigned work orders
- Register hours and materials
- Take photos and attach them to work orders
- Collect customer signatures
What does not work offline
- Creating new work orders
- Making schedule changes
- Accessing BackOffice
How synchronisation works
The app performs an automatic sync approximately every 15 minutes when online. You can also trigger a manual sync by using the pull-down gesture on the work order list. For a complete data refresh, a full sync (reinstall) re-downloads all data from the server — use this only when advised by support.